GUARANTEE

The Overture 300% Guarantee

Overture values your business and understands the importance of your imprinted promotional products being produced exactly as you ordered them - on time - and at the best value. That's why we provide the Overture 300% Guarantee on every promotional item we produce for you! We guarantee you are 100% satisfied with your order; that it arrives on-time, 100% of the time; and that you receive the best price for the product 100% of the time.

100% Client Satisfaction Guarantee

Overture guarantees 100% customer satisfaction - period. To ensure this standard is met, Overture offers only premium imprinted promotional products, trade show give aways, corporate apparel, promotional pens, logo products, corporate gifts, awards or electronics. If you are not completely satisfied with your promotional product purchase we will replace, credit, or refund your order*. Contact your Overture Customer Service Representative within 30 days of your purchase’s arrival.

100% On-Time Delivery Guarantee

We guarantee to ship the correct promotional item with the correct imprint to the correct place to arrive on the correct day per the approved order, or refund your money.†

100% Guaranteed Lowest Price

We also guarantee that we provide you with the lowest cost on our promotional items. If you find a current lower published price within 30 days of your purchase, we will refund you the difference plus a discount. Simply fax us verification of the competitive price to 847/680-0114 or email us the web page verification.

Plus, Overture also provides you with FREE graphics services; no setup charges on exact re-orders; and FREE proofs.

* Refunds may require merchandise return.

† While Overture guarantees to ship your merchandise on or before a specific date, you should be aware that we cannot be held responsible for delays on the part of the carrier who is delivering your merchandise even if you are reimbursing Overture for the shipping costs. All merchandise is shipped FOB, which means that you own the merchandise when it leaves the shipping dock. In rare instances, Overture may actually ship the item after the intended ship date via a faster shipping method in order to meet the intended receipt date. This will be at Overture’s expense.