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OVATIONS

Here's a sampling of what our client and suppliers say about us!

"I just wanted to thank Carolyn for all her hard work for our company. She is diligent in the time that it takes her to get back to you. She is VERY kind and courteous. She knew everything I needed to know right then and there. There was no waiting for a response from her.

I really appreciate someone who works as hard as she does. And she also is there to help you get the best deal possible. The size of our order also did not effect the quality of her service. I would tell her supervisor that he/she has a very valuable employee. Thanks so much again!"

Hannah from Lectrus Corp.

"Just received my bus cards. Nice! I really like the white border- adds a little softer touch for me. The yellow is perfect and fits well with the branding of our product.

Thank you for getting things done right the 1st time and in quick time. Will contact you later this year for upcoming trade shows."

Best Regards,

Lauretta from J.B. Knowles Inc.

 

"I just want to take a moment to let you know about the service I received from Carolyn [Internet Sales]. I have a major event coming up this week in Atlanta. The company that I was working with failed to let me know that the product I had ordered (plastic visors) was unavailable through their manufacturer. I went into panic mode and started an online search.

Fortunately, I found your company and was helped by Carolyn. Not only did she do an outstanding job of finding just what I needed, but she went through the extra trouble to make sure the item was available and made sure that the price point was the same.
She was calm, efficient and well versed on your product and that went a long way in making me feel assured this project would be saved.

On top of this situation, we had a death in the family and Carolyn was not only great at letting me know not to worry about the order, but offered kind words and sympathy. In this day and age when customer service is basically answering the phone, Carolyn proved to me that it is still alive and well at Overture. She is an asset to your company and I will not only give you repeat business, but will refer you to fellow planners in need of products.

Oh, and the visors came in today and were better than I imagined! Thank you for everything and please recognize that you have an outstanding employee in Carolyn."

Sincerely,
Donna from Marietta, Georgia

 

"Hi Andy,
I wanted to get back to you about the PTA show. The promotional items your company produced were an absolute hit! Please extend my thanks to your team for producing and delivering quality results. Me and my team appreciate it."

Thanks again for your help!

Michael from PrepMe

"Hello Carolyn,
I just wanted to let you know that our runners in Austin received their "Clarity" shirts and shorts yesterday, a day ahead of schedule, and they love it.

Thank you so much for your responsiveness, professionalism, and attention to detail.

We will be recommending your company and its services to our own clients, and we will be sure to call on you in the future when the need arises. Thanks again!"

Melanie from Clarity Resource Group

"Ben,
I wanted to just take a second to thank you for helping me with my marketing supplies for the upcoming tradeshow. When I 1st called I was afraid that I would end up having to go with my boss?s tired coffee cups and maybe get some post it notes.

Just got the order and the sinks that you sent me the idea for are awesome! Thank you again for sending me this idea. The post it notes are bigger and nicer that I thought we could afford."

Rae from OCT Academy

"Jancy,
I just wanted to let you know that the globes arrived today, safe and sound. Thank you so much for all of your hard work in making this happen! They look great!!! You just made many volunteers from the 9/11 community very happy!!! (Amazing how something like a paperweight can do that! Thanks again!"

Dave

"The service I received from customer service representative, Kristin, was outstanding! I had difficulty getting my item to work and therefore, had to call several times. Each time Kristin was professional, helpful, patient and friendly. She was so wonderful that I left a voice message with her supervisor hoping that Kristin would be recognized for her work ethic and integrity. She is definitely an asset to the customer service department. Thank you, Kristin!"

Karen from Mammoth, Wyoming

"Hi Andy,
We just opened our boxes - received both the portfolios and the tote bags. They're great! We're so pleased. Thanks so much for your help through this process. We will definitely contact you again next time we need promotional items for Mango Moon! Thanks again,"

Sue of Owosso, Michigan

Carolyn is committed to her partnership with key Suppliers. This commitment and dedication allows her to secure some of the best pricing and fastest turn around in the industry. In a time when loyalty is diminishing, Carolyn remains committed to not just selling but building relations with her customers and business partners. Working with Carolyn is my absolute pleasure!"

Stephanie

These are spontaneous communications we have received from our client- and supplier-partners who have experienced Overture's dedication to quality and client-centric service first hand. But our dedication to quality doesn't end at kudos. In order to continue to provide the highest quality products at the best price with the ultimate customer service, we to need hear about as many experiences as possible. If you have something you would like to share with us about Overture, please take a minute and submit your experience to our Overture Ombudsman below. We value and appreciate your input and time.